This is an independent service managed on behalf of Virgin Atlantic.
All volunteers have signed a code of ethical behaviour respecting your confidentiality. The service is run by the Centre for Aviation Psychology whose founders and consultants are all Chartered Psychologists.
To request a call, all we need is a contact email/phone number and a name - it needn't be your full name nor your real name.
An Independent Service
Virgin Atlantic recognises that for this programme to work, it needs to be independent of the company, the unions and the Regulator. This is in line with recent EASA and CAA recommendations.
While this service is staffed by trained peers, it is managed and supported by an independent company, The Centre for Aviation Psychology, to ensure standards are met and the service is professionally managed. This company consists of clinical psychologists who specialise in aviation psychology and are market leaders and subject matter experts in this field. While the Peer Support Programme is independent, it is operationally accountable to Virgin Atlantic.
A Confidential Service
Whilst it is operationally accountable to Virgin Atlantic, the details of individual users are strictly confidential and are protected in the same way medical records would be protected.
We take your confidentiality very seriously. However, if you tell us anything that gives us demonstrable concern about your safety or anyone else’s, just as in other healthcare settings, we are ethically and legally obliged to waive your confidentiality. In this extremely rare event, your peer will follow an established protocol of contacting their clinical supervisor and together deciding on the most appropriate course of action. However, they will always work with you first to figure out a way in which you and others can be safely protected and with your consent.
All electronic communication and records are securely stored within encrypted systems and are compliant with the Data Protection Act.